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£29.99 + £3.99 p&p
My Own Small Business® Start Your Own Domestic Delivery and Light Removals Business.
Book catalogue number
ISBN 978-0-9556981-1-8
START YOUR OWN PROFESSIONAL DOMESTIC DELIVERY AND LIGHT REMOVALS SERVICE
Summary of Tuition DVD Contents
(25 mins approx)
Summary of Operating Manual
(Over 150 pages, paperback)
- MANAGING & MARKETING YOUR BUSINESS
- THE RETAIL SUPPORT SERVICE
- THE LIGHT REMOVALS SERVICE
- THE CONCIERGE SERVICE
- The Services
- The Equipment
- Indicative Costs
- Ongoing Costs
- Profits and Sales Targets
- Forming Your Business
- Employing Staff
- Managing Staff
- Winning Business
- Customer Service Standards
- Marketing Plan
- Customer Charter
- Terms and Conditions
- Health and Safety
- Carrying out the Job
- Inland Revenue
- Accountants and Banking
- The Home Office
- Record-Keeping
- Customer Mailing
- Data Protection
- Pre-Flight Checklist
- Book and DVD is supplied with additional on-line resources.
- Optional face-to-face business coaching and training is available from My Own Small Business® in Newbury, Berkshire. CLICK HERE FOR DETAILS.
- Optional bespoke branding, web design and hosting
- Plus other preferred suppliers ready to help
